Rolandelli Bottega

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Payments

Which payment methods can I use on Rolandelli Bottega?

We want the purchase of your favorite Rolandelli Bottega items to be quick and easy, and for this we accept the following payment methods:

To purchase with a card, select the “Credit Card” payment method. At this point enter your data and complete the order by clicking on Place Order. Your data will only be used to complete your order through the same payment gateway used by Google and Amazon. You will be able to pay with the same peace of mind that you feel when paying on Amazon but directly on Rolandelli Bottega!

To purchase with PayPal, select the payment method and click on “PayPal” or “Continue to PayPal”. At this point you will be redirected to the PayPal page to proceed with the payment through your PayPal account.

If you don’t have a PayPal account, you can always complete the payment procedure with a card directly on the PayPal portal by choosing the “Pay with a card” option.

PayPal Pay in 3 installments is a feature that allows you to split your purchase into three payments, with the first payment due at the time of purchase and the next two payments made each month on the same date.

If you are consulting our site with an Apple device, you can also buy from our store with Apple Pay.

On our site you can pay with your Google Pay account!

Shipping

Delivery times will vary according to the type of shipment.

Standard home delivery is free throughout Italy above a minimum order of €100, below this threshold it will be €6.90, regardless of where you are, we come to you. Shipping is guaranteed throughout Italy at no additional cost.

As soon as we have shipped the package, we will send you an email containing the tracking information of your package, from which you can check the status of your shipment. Delivery times are estimated at 2-4 working days. We are always committed to shipping your order within 24 hours, further delays are caused by the carrier.

During the sales period, delivery times may be extended. However, we are committed to getting you your order as quickly as possible. You will be able to check the status of your shipment from the tracking email you will receive when the shipment has been entrusted to the carrier.

In some periods or under certain conditions, shipping is offered by Rolandelli Bottega. You can see the shipping cost by going to checkout and entering your shipping address.

Due to high shipping costs, Rolandelli Bottega reserves the right not to ship to some Italian areas such as Livigno and Venice Lagoon.

By selecting local pickup, you can order online and collect your order directly in our shop in Via XXV Aprile 53 16039 Sestri Levante GE.

Exchange and Return

You can request the return of your item within 28 days of receiving your package. Below you will find the conditions and instructions for requesting a return.

If you are not satisfied with the item purchased on rolandellibottega.com, you have 28 days from receipt of the package to return it (fill in the form) and receive a “Purchase Voucher” or a “Refund” in return. It’s that easy!
You will be able to complete the return procedure only if your order is suitable. The Purchase Voucher/Refund will be paid as soon as we have received the goods and verified their integrity.
The return shipping costs will be charged to the customer. The Purchase Voucher/Refund will be equal to the total costs incurred for the purchase.

Return conditions on rolandellibottega.com

The products must be returned in their original packaging in their entirety, including all accessories present in the package. (The customer is responsible if the products are damaged due to inadequate packaging).
The return shipping costs are charged to the customer.

The return is approved and determined by the following conditions:
1. the product must be returned intact and in the same condition it was in at the time of purchase;
2. the label cannot be detached from the product or damaged, under penalty of invalidity of the return;
3. Damaged or dirty product cannot be returned.
4. open and/or partially used product packages are not eligible for return

Returns will not be accepted:
1. without justification;
2. sent to the store without completing the appropriate form.

You can choose the return methods:
1. Purchase Voucher, you can use it to purchase the same product, or purchase another product from our online shop;
2. Refund, you will be refunded the entire amount spent during the purchase process.

You will be able to verify and deepen the Return Conditions as a whole by consulting the Terms and Conditions. For any doubts or problems, do not hesitate to contact us!
Instructions
Click the “Request Return” button. Fill out the form and start the procedure to request the return of your purchase, on the form you will be asked to select “Purchase Voucher” or “Refund”. You will also be asked for your order number and item to return.

As soon as the procedure is completed, you will receive an email with instructions for sending your return. You will have to book the shipment in complete autonomy.
Prepare the package by keeping the goods intact and applying the label clearly visible outside the package, for more information see directly when booking the shipment.

The procedure is simple and fast, but if you encounter problems, do not hesitate to contact us by email by clicking the button below!

Return Form

Fill out the form below and then wait for more information to complete your return.

Customer Service

MondayClosed
Tuesday10–12:30, 15:30–19:30
Wednesday10–12:30, 16–19:30
Thursday10–12:30, 15:30–19:30
Friday10–12:30, 15:30–19:30
Saturday10–12:30, 16–20
Sunday10–12:30, 16–19:30
 

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